NBN box

Highlighted
Level 1a

i am moving to my new address 

20 Raelene Tarrace Springwood 4127 

and in my new house there is no NBN box 

i have phoned the TPG more than 10 days ago and they said someone will call you and give you an appointmant to put the NBN box and no one show up or call me till now 

please your support 

0469791143

fadi sanki 

my account number is 6241083

2 REPLIES 2
Highlighted
Moderator

Hi @6241083 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @6241083 

 

I can see the orders and notes for your new application in our systems.

 

We cant do anything until the order has been started with NBN.

It is noted you dont have an NBN Box.

We will need the order to have progressed further to see if NBN will deliver you an NTD, or we need to send one out.

 

Please be aware that NBN installaions can take between 2 and 30 days.

Give it a few days to let the order progress then check back in with us.

 

Regards,

David_M