Welcome to the community!
We're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
The NBN connection in my local area Bald Hills QLD has been out for nearly 2 weeks and we kept getting told that it is being fixed. What is the issue and when will be fixed.