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NBN connection DSL keeps dropping out sometimes during the day and especially at night

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Level 1c

Hi,

 

Last week, my NBN Connection would randomly drop for a few seconds through the day time. This wasn't too bad, however, Last night, the drop outs would occur more frequently and sometimes for long periods making my internet devices unusable. This has happened periodically tonight as well.

 

I've never had problems in the past and had been very happy with the connection, but now its dropping out when I need it the most - especially to work from home.

 

Symptoms:

The device loses internet connection

I look at the modem lights and the DSL light is flashing.

I've run diagnostics on the modem (Archer VR1600v v2) and sometimes the Test xDSL Synchonisation fails, or the Test WAN Connection fails.

 

I've checked if there are any NBN outages or TPG planned maintenance, and there are none in my area (Hunters Hill, NSW)

 

Could someone please take a look at my connection?

Could the tech support please run diagnostics against my line and check the profile?

I will really need the internet to be reliable, especially during the week.

 

Thanks

 

5 REPLIES 5
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Level 1c

This happened again last night and the internet was unavailable.

It is now occurring this morning - which is new.

 

Can you please reply urgently. 

The Technical Chat isn't letting me connect "Our team members are currently serving other customers. We appreciate your patience. Please try again later."

 

This is Hunters Hill.

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Level 1c

Update:

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Managed to get through on the Online chat (Thanks Rovic)

 

Checked line: unstable

Escalating to Engineering Department - should hear back in 24 hours.

My profile was set to Standard. He/She set it to Stable (hopefuly improves it)

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Level 1c

Update

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After a good run, lost sync for about a minute.

*Fingers crossed Engineering gets back to me soon*

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Level 1c

Update

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Totally unusable in the late afternoon and now.

 

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Level 1c

Update:

NBNCo Technician came out and checked the line.

Apparently my connection was corroded badly.

 

Maybe all the rain caused it.

 

Hopefully this fixes the sync issues.

 

Good luck everyone!