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NBN connection freezing

Level 1c

Our connection seems to freeze quite often. It can be downloading a file & will just come up with no internet connection. Then after a few seconds will start downloading again.
The speeds are still slow on our 50/20 connection. Have never been close. The phone used to be 'offline' regularly until that was finally fixed.

Hi @akswhite,


Welcome to TPG Community!


We have located the account using your community details and we have arranged a specialist to contact you before 3PM SA Time for assistance as we have identified a possible fault on the line causing the speed issue.


Should you have a preferred contact number and time, please send it via private message. Thank you.




Hi @akswhite, our Technical Team tried to contact you, but to no avail. Please PM us your best contact number and most convenient time to receive a call so we can advise the team to process a callback. Thank you.