Welcome to TPG Community!
We have located the account using your community details and we have arranged a specialist to contact you before 3PM SA Time for assistance as we have identified a possible fault on the line causing the speed issue.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @akswhite, our Technical Team tried to contact you, but to no avail. Please PM us your best contact number and most convenient time to receive a call so we can advise the team to process a callback. Thank you.