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NBN connectivity issue (No Internet)

Level 2



Is there any connectivity issue or DNS issue for Kerrs Road, Castle Hill, NSW? When connecting to my Wifi, it always shows no internet. Restarting Modem doesn't help.


Hi @brucehui ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


We had a look at your account and it appears that the issue has been resolved. If you need further assistance, feel free to message us. Cheers!