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NBN continuously drops in and out

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Level 1b

Since yesterday morning, the internet keeps dropping out for me. The modem appears to restart, and then the lights flash, the internet returns, it's very slow, and then it happens all over again.

 

I sent a PM to Riezl just now based on advice that this moderator gave to another community user.

 

Please help me. I need the internet for my job and all those ZOOM calls that we're depending on :-)

 

Regards

Deb

1 REPLY 1
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Moderator

Hi @debsta72 , we have located the account using the details you have provided via PM. We can see that the issue has been escalated to our Engineering Team and they have booked an NBN technician forWednesday, 09 September 2020, 1:00 PM - 5:00 PM to fix this.

 

The team is closely monitoring this and the case engineer will contact you for any additional updates. We apologise for the inconvenience.

 

Let us know should you have further queries.