Hi @viv121 ,
Welcome to the community!
We're able to locate your account using your community details and ran an initial test to the service. We'd like to confirm if you rebooted the modem/router over the last 24hrs. Also, what particular device(s) is affected of the dropouts.
If wireless device(s) is having dropouts we did an article that you may find helpful. This will guide you on how to improve your wireless connection available here.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Let us know how it will go.
Cheers!
