NBN dropouts

dzidic31
Level 2
We are having intermittent dropouts daily, has started happening since we upgraded to a higher speed internet plan.

Have done all possible troubleshooting right down to checking cables.


Any assistance to help this, otherwise why are we paying for the faster speed only to have no internet when we want to?
1 REPLY 1
Anonymous
Not applicable

Hi @dzidic31 

 

Let us help check what is causing the dropouts. To better understand the situation, could you flick us a message with your details to better understand the situation?

 

How to send a PM? 

 

We are having intermittent dropouts daily, has started happening since we upgraded to a higher speed internet plan.

Have done all possible troubleshooting right down to checking cables.


Any assistance to help this, otherwise why are we paying for the faster speed only to have no internet when we want to?