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NBN installation completed but not working

Level 1a

I've NBN installed last Thursday , received a TPG message saying installation completed, but have no internet or phone: "online" light on NBN box keeps flashing, no "internet" light on modem, phone has dial tone but cannot make a call (static noise after dialling). User name xxxxxx

1 REPLY 1
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Moderator

Hi @jayjay1990,

 

Welcome to TPG Community!

 

We have located the account using the information you have provided.

 

We have also edited your post for the account security.

 

We can see that you have been in touch with one of our technical specialists who walked you through with basic troubleshooting and it appears to have resolved the issue.

 

Your connection looks stable at the moment and your internet should be working as well as your home phone.

 

Should you need any assistance, feel free to drop us a message. Thank you.