NBN internet IP address changes often

[munlee]

Have been newly connected to NBN for about 1-2 months, and started to notice my IP address changes a few times per day. I do notice random drop outs thinking that its my wifi playing up, but now i'm not so sure. Is this instability due to NBN?

I'm using the TPG provided modem router.

[Anonymous]

Hi @munlee ,

Changing of IP address is normal with residential TPG NBN service since it comes with Dynamic IP address. If you experience dropouts on devices connected via Wi-Fi this could be caused by Wireless Interference, we did an article that you may find helpful please see links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home  
• Wireless Channel on your modem - what is it and why should I change it? 

In the event that the issue still persist, send me your account details (Customer ID/Username together with the address on file) so we can proceed with further test and investigation.

How do I private message (PM) in the community 

Regards,

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@munlee wrote:

Have been newly connected to NBN for about 1-2 months, and started to notice my IP address changes a few times per day. I do notice random drop outs thinking that its my wifi playing up, but now i'm not so sure. Is this instability due to NBN?

I'm using the TPG provided modem router.

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[munlee]

I have sent a PM. I've been getting dropouts in the past 10mins. It does say 'disconnected' on the modem console page before it reconnects with a new ip address. I'm connected to the modem console page via wifi device, so it cant be a wifi issue.

[Anonymous]

Hi @munlee,

Thanks for sending me your details. I was able to locate the account and ran an initial test, the result shows no line fault but we notice that there has been a dropouts from the modem/router's connection to our network. Please send me your best contact number and preferred time tomorrow, we'll have one of our Technicians contact you for real-time test and investigation.

Regards,

I have sent a PM. I've been getting dropouts in the past 10mins. It does say 'disconnected' on the modem console page before it reconnects with a new ip address. I'm connected to the modem console page via wifi device, so it cant be a wifi issue.