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NBN internet and landline not working. No lights on black box

Level 1a
After storm Xmas eve my nbn box doesn’t work and landline not working. I have checked cord and other power outlet . Nothing no lights at all. Help please!
3 REPLIES 3
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Moderator

Hi @janicebutler01,

 

Welcome to the community!

 

Thanks for raising this to us. We'd love to help and get to the bottom of this. We tried to use your community details to pull up the account unfortunately it does not show matching records.

 

To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file). Feel free to send a PM.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Level 1a
Hi Shane, I eventually got through on my mobile and have a tech coming out end of next week . Thanks
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Moderator

Hi @janicebutler01,

 

We're glad to know that a technician has been arranged to check the service. Let us know how it will go and should you require further assistance.

 

Cheers!