Hi @shawshang,
Welcome to the community!
We're sad to know that you're having issues with the service, we'd love to help and get to the bottom of this. We tried to use your community details to pull up the account unfortunately no matching records were found. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file).
For reference:
How do I private message (PM) in the community
Regards,
Internet keeps dropping out periodically, about every 20-30 mins, and reconnect in about 1-2 mins. Checked the log on the router and found 'every IP of the domain has been tried, but we didn't find the correct one!' The problem started in the afternoon 31/12/2020. Anyone knows what the problem is? Thanks!
