NBN interruptions

Level 2
Level 2

My NBN100 has been working well until a few weeks ago. Since then the service has been having interruptions. It cuts off for about 30s at a time and this happens several times per day. 

The second issue is that the speed has also reduced. I used to get 100mb and now is down to 20 (i check often).

Why are these issues happening because nohing has changed in my home regarding internet and can the speed and smoothness be resolved?


Hi @Ovi ,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community