Hi there, there was no internet in Glen Waverley for two days,I called yesterday and was told that there was a problem in our area, not sure when that would be fixed. I wonder when we can use nbn again cos it has been two days, that’s a serious issue since everyone at home need internet! I tried to restart it, no use.
Welcome to the Community!
Using your community details, I was able to pull up your account and check your case history. Our records show that you've spoken to our Helpdesk yesterday about the same concern.
Our recent tests show that your modem is already connected and should be working. Are you still having trouble getting internet connection from your end?
Let me know if you still need technical assistance.
It seems like the problem is more on WIFI connection then.
In order for me to assist you properly, can you help me with the following: