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NBN keeps dropping out

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Level 2

My NBN connection keeps dropping out since last week. The internet light on the modem went off and the connection was gone. It normally came back afterseveral minutes but soon dropped out again. The come-and-go can keep happening for 30~60 mins before it "seems" back to be stable. However, after several hours or the next day, it happens again. Tried restart the modem but didn't really help. 

 

The issue is very annoying as I need to work from home. The most recent one happened today around 7:10pm and last for about half an hour. It costed me lost some unsaved work. Tried to call TPG tech support line but the phone was not answered for over 30 mins so gave up. I hope the community can provide a better outcome and support.

4 REPLIES 4
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Level 2

Seems I was over-confident on TPG. It starts dropped out again! So fxxking annoying!

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Moderator

We're sorry to know that you're connection is unstable and we apologise for the inconvenience this is causing you, @kittyeyr.

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Moderator

Thanks for sending the account details via PM, @kittyeyr. We have checked the status of your service and we are not detecting any fault on the line or network that may cause the unstable connection.

 

However, we can see a possible reason why you're experiencing this and this is due to an overutilised upload speed.

 

We have arranged one of our senior technical specialists to contact you for further assistance.

 

Should you have a preferred contact number and time, please send it via PM.

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Moderator

Hi @kittyeyr, we can see that our Technical Team has been in touch and discussed the concerns raised.

 

Once you're available for further troubleshooting, please let us know so we can organise a callback.

 

Thank you.