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NBN light gone, phone not working, internet not working

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Level 1a

Hi, 

I emailed after hours last night, and am currently on hold to phone support. 
Our NBN light went off the router yesterday (1-2pm ish), the internet is not working, and the phone line when rung says "currently not available", have reset everything, so would assume that if the number does not connect the issue is at the exchange. our router still is functional as I can connect to it via WiFi, but ... no internet. 
TPG user name should be available from my profile and email address. 
please advise. 

1 REPLY 1
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Moderator

Hi @Poit,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that your concern has been escalated to our Engineering Team and they have lodged this to NBN Co. who has booked a technician to further investigate the issue.

 

We have sent the schedule via SMS and we have also received your confirmation regarding it.

 

The team is closely monitoring your case and the case engineer will be in touch for any additional update.

 

Should you have further queries, feel free to message us.