NBN no internet connection Vic 3025

[Loosallie]

I have received my confirmation of complete set up via text but an email from TPG says my modem is not switched on but it is.
There is no light on the internet ? No phone line either, I have re set and waited 30 mins but still nothing.
Can my line be checked please

[Anonymous]

Hi @Loosallie,

Welcome to the community!

We are sad to know that your service is not working. We are able to locate your account using your community details. Based on the latest log on file, you have been in contact with one Technicians.

The issue has been escalated to our Engineering Team for further test and investigation. Assessment may take 24hrs and updates will be provided via SMS or Phone call. Let us know should you require further assistance.