NBN not working after blackout

[RichardC]

There was a blackout in the area of Narwee last night. My NBN is not working even though the power resumed later. The middle light in the connection device is flashing red continuously . The power failure last night still affects the NBN connection in the area? Please help to check and fix. Thanks

[Anonymous]

Hi @RichardC,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

In you case, we have identified an issue with the NBN network, thus an NBN technician has been booked to fix this.

[RichardC]

I have received your text message to confirm an appointment of a technician coming on yesterday between 1 pm and 5 pm. However, very disappointed that he didn’t show up nor any message for the late received!. What’s going on? Pl quickly inform and come to fix