Welcome to the Community!
We definitely would like to resolve this issue for you.
I've located your account using your Community details and has run remote tests.
Currently, the tests results shows that you're modem is not receiving signal but we would need to gather further information to locate where the fault lies.
Can you please PM us the serial number of the NBN Network Connection Device for us to investigate on this further?
For your reference, please see How do I private message (PM) in the community.
Thank you for providing us the NBN Connection Device Serial Number.
Upon further checking, we found that this requires assistance from NBNCo. We'll have our Engineering Team contact you before 8PM NSW today using the mobile number we have on file to provide you an update.
Send us another PM if you need to provide a different contact number or change the call back time.