NBN not working

[Ang_el19]

So internet stopped working in New Year’s Day, finally received a msg yesterday saying we are aware of a issue and as of yet still no internet and can’t get a answer from anyone why the internet isn’t working as when it will be fixed, haven’t touched any cords previously to internet stopping and so has to be company issue.

[Shane]

Hi @Ang_el19 ,

Welcome to the community!

We're sad to know that you're having no connection with the service. We have found a matching records using your community details and we've seen that this has been raised to our Technical Support Team for investigation. Based on the latest update, we have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. 

We're currently awaiting for an update with NBN co. updates will be provided when it becomes available via SMS or phone call.

We apologise for any inconvenience.

Regards,