NBN outage

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Level 1c
Hello

Our NBN has been out of action since yesterday (15 Dec 2019) about 5pm Brisbane time, we got an message around 7am saying there is an outage and more information to follow, we haven’t yet received any updates yet.

Could someone give us an update please?

Thank you
Angeline

1 REPLY 1
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Moderator

Hi @ninjadiva3 

 

My apologies for the service disruption you've experienced.

 

From what I gathered, your service was affected by an NBN outage. It was reported by NBNCo at 12:42 AM AEDT yesterday (December 16) and has been declared resolved last night at 7:50PM AEDT. Based on the information provided by NBNCo, the downtime was caused by a 3rd party damage to a cable. Technicians from NBNCo had to repair the fiber cable which restored the services.

 

I can see that your modem has been up since 7:11PM AEDT last night. If you're still having trouble going online, feel free to leave a message.

 

Regards,

Will