NBN plan change failed

[liang0912]

I tried to change my old NBN 50 xxL bundle plan to NBN 50(74.99$/m) with no new NBN modem needed option but failed.

error code: < ElanRules:EquipmentOptionNotAllowed ElanRules:ChangeNotAllowed >

[Angeli]

Hi @liang0912, 

Welcome to TPG Community! 

Let us help you with your plan change order. Send us a private message with your TPG customer ID and we'll discuss it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[Angeli]

Hi @liang0912, 

Thank you. I'll arrange a callback with our plan change team today and assist you on the plan downgrade. Please expect a ring between 5-6PM NSW today. 

Regards, 

Angeli