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NBN service down for 6 days

Level 1a
My NBN connection has been down for 6 days. I got a text message from TPG saying service has been restored but it has not. I have restarted the modem/router etc. Can I get an update? As of tomorrow it will be a week without the service I am paying for so I require compensation.

Hi @GaryGrim,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community