NBN speed issues

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joshandjess2020
Level 2

Hi,

     I have just signed up to NBN 100 however I am only getting 25Mbps download and 4.9Mbps upload on a LAN connection (tested on TPG site). I get the similar speeds on the wifi test on my mobile. Is there a way to see what is causing this issue?

/http://tpg.speedtestcustom.com/result/153ca330-411b-11eb-8d3e-8f886682afdf

 

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @joshandjess2020,

 

Thanks for raising this to us. We'd love to help see the reason why you only getting 25Mbps of speed on the service, we're able to locate the account using your community details. We will check this with our Technical Team for further investigation, please confirm your best contact number and preferred time. 

Regards,

 

 

Hi,

     I have just signed up to NBN 100 however I am only getting 25Mbps download and 4.9Mbps upload on a LAN connection (tested on TPG site). I get the similar speeds on the wifi test on my mobile. Is there a way to see what is causing this issue?

/http://tpg.speedtestcustom.com/result/153ca330-411b-11eb-8d3e-8f886682afdf

 

View solution in original post

1 REPLY 1
Shane
Moderator

Hi @joshandjess2020,

 

Thanks for raising this to us. We'd love to help see the reason why you only getting 25Mbps of speed on the service, we're able to locate the account using your community details. We will check this with our Technical Team for further investigation, please confirm your best contact number and preferred time. 

Regards,

 

 

Hi,

     I have just signed up to NBN 100 however I am only getting 25Mbps download and 4.9Mbps upload on a LAN connection (tested on TPG site). I get the similar speeds on the wifi test on my mobile. Is there a way to see what is causing this issue?

/http://tpg.speedtestcustom.com/result/153ca330-411b-11eb-8d3e-8f886682afdf

 

View solution in original post