New NBN setup yesterday went smoothly. Everything is setup and working well.
Not too happy with the speeds I am seeig though. Signed up for the NBN100 plan, and so far the peak speeds I've tested and recorded are 22down & 2.9up mbs.
This is not even close to the 80mbs I signed up for. I'd be happy with 60, even 50mbs downloads, but 21-22mbs download speed on the top plan rate - sorry that doesn't work for me. Anyone else experience this with a new connection?
I'm hoping that perhaps it was a case of 'wrong plan' assignemnt during the connection process, but we'll see soon enough.
Welcome to TPG Community.
I've searched for your account using your Community Details and was able to find a match.
Just ran a remote line test and this shows no physical issue on the line and you are currently on our NBN100 plan.
But I do still recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please see this link on how to send a PM.
I can see that this case has now been escalated to our Engineering team for further investigation.
I've now raised this case as a priority and our Engineers will be providing you further updates via SMS or phone call as soon as additional information becomes available.