Welcome to the community and thanks for raising this to us.Please post a photo(s) of the broken phone line on this thread also send me a private message with your account details (Username/Customer ID together with the address on file). I wil lraise this to our Engineering Team to coordinate with NBNCo.
I have a broken phone line from Street Pole to my house. Who should I contact to get it fix? I got a NBN home phone package plan.