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NBN50 Slow Download - OK Upload Speed

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Level 1

Hi,

Since Saturday my NBN50 has been at best flakey. I have tried unplugging the NBN Box and Router. Leaving both off for 30 mins at a time.

 

Router is a Archer VR1600v

NBN Box is a Arris CM8200


2020-02-02_112509.jpg

 

Other than resetting equipment again, any theories as to why so slow on the download.

There are no reported issues in my area.

My Account isnt behind on payments.

1 REPLY 1
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Moderator

Hi @brendanb,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of NBN HFC services in your area and this expected to be completed on 07/02/2020 18:00 AEDT.

 

If the issue persists after this date, please let us know so we can investigate further.

 

We apologise for the inconvenience.