NBN50 Slow Download - OK Upload Speed

[brendanb]

Hi,

Since Saturday my NBN50 has been at best flakey. I have tried unplugging the NBN Box and Router. Leaving both off for 30 mins at a time.

Router is a Archer VR1600v

NBN Box is a Arris CM8200

Other than resetting equipment again, any theories as to why so slow on the download.

There are no reported issues in my area.

My Account isnt behind on payments.

[Riezl]

Hi @brendanb,

Welcome to TPG Community!

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of NBN HFC services in your area and this expected to be completed on 07/02/2020 18:00 AEDT.

If the issue persists after this date, please let us know so we can investigate further.

We apologise for the inconvenience.