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NO NBN CONNECTION SINCE LAST SUNDAY

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Level 1b
Level 1b

HI,

MY TPG CUSTOMER ID IS 4953774.

I HAVE BEEN CONTACTING TPG TECH SUPPORT SINCE LAST SUNDAY, HOWEVER, NO MATTER I TRIED  CUSTOMER SERVICE PHONE OR COMMUNITY CHAT OR ON-LINE TECH CHAT, NONE OF THESE IS WORKING. IT'S BEEN SO MANY DAYS WITHOUT INTERNET AND MY NBN INSTALLED ONLY 2 WEEKS AGO (11/03/20). CURRENT STATUS IS THE NBN BOX POWER LIGHT IS ON BLUE, BUT LINK SYMBOL LIGHT IS BLUE BUT  ON & OFF EVERY SECOND. OTHER 2 LIGHTS ARE OFF.

WHAT I CAN DO ? OR WHAT YOU CAN HELP ?