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Nbn connection May 2020

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Level 1a
Bad customer service! More than one month and still no NBN connection. No follow up in spite of multiple calls / emails to customer service and helpdesk support. They also have debited my acount for 2nd month even the service is not installed!

I need to cancel this order now, I don't need this service anymore.
5 REPLIES 5
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Level 1a
CID CA10437500
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Level 1a
CID: CA10437500
Username: alainmanayan
Service address : Unit 2 713 Canterbury Rd Belmore
Mobile: 0414456311
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Moderator

Hi alainmnyn11,
I have noted that your  nbn order is cancelled so currently other team is handling your case so you will update from them.
Regards
JayeshP9.

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Level 1c
I’ve got the same issue