Hi @darylenguito, we are sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you for assistance.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for providing the account details via PM, @darylenguito.
We have experienced an unplanned outage which affected both our phone and internet services. Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....
With regard to your cancellation request, please PM us your best contact number and most convenient time to receive a call.