We sorry to hear about the drop outs encountered after you've transferred. Allow us to take a look on your account to resolve this issue.
I was able to locate your account using your Community details and have seen that that our Engineers are chasing this matter with NBN Co and have monitoring your case to resolve the drop outs. A further investigation has been requested to NBN Co to facilitate the line the soonest possible time.
Your feedback does matter to us and we have a deep understanding of your concern. Feedback will be provided once available. Thank you