TPG Community

Get online support

Nbn drops out for few mins

SOLVED Go to solution
FAN
Level 2
Level 2
Nbn (internet) drops out at least 10 times a days since last one week. Drop out lasts for 3 to 5 mins each time. Never had this issue in the past 3 plus years. Can you please look into this.

Thanks.
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @FAN ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the service, we're able to locate the account using your community details and we've seen that you have been in contact with one of our Technicians. The issue has been escalated to our Engineering Team for further handling and investigations. Assessment usually takes 24-48hrs and updates will be provided via SMS or Phone call when it becomes available.

 

We apologise for any inconvenience. Let us know should you require further assistance.

 

Regards,

 

View solution in original post

1 REPLY 1
Shane
Moderator

Hi @FAN ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the service, we're able to locate the account using your community details and we've seen that you have been in contact with one of our Technicians. The issue has been escalated to our Engineering Team for further handling and investigations. Assessment usually takes 24-48hrs and updates will be provided via SMS or Phone call when it becomes available.

 

We apologise for any inconvenience. Let us know should you require further assistance.

 

Regards,

 

View solution in original post