Nbn installation

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Level 1c
No connection since installation
2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi,

I have done some remote test here and  able to see that DPU power state is up but Ethernet state is down so can you make sure that devices are connected correctly. see below link for set up. please also provide detail of nbn ncd light status.  Make sure nothing else connected to your other socket.

 

https://link.tpg.com.au/hgzDYj

 

regards

JayeshP9.