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Nbn not connected to internet

Level 2
Level 2
Two days ago they just installed nbn in my place, but there’s No internet connection at all. All the nbn connector light is on but the router light not showing internet light on. I call the call centre and email no response at all.

Hi @5py,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.                                                           


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection



We have PM'd you and please reply with your account details if you are still having issues with the service.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.