Get online support
Hey, ericung.
We did an article that will help check for any outage in the area, you may visit this link. How to Check if your NBN service is part of a Planned Maintenance activity - TPG Community.
In the event that no outage is affecting the area, send us a PM with your details (Username/Customer ID together with the address on file) so we can check the status of the connection.
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
Regards,