Nbn speed

[zbarakat]

Nbn download keeps lagging.
It cuts alot. Can not watch Netflix without lagging
TPG speed test is not correct. I test with TPG and it says 54 Mbits
I check with four to five different online speed test and I get 9Mbits and max is 12Mbits

[Riezl]

Hi @zbarakat , we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community