Hi @annette2,
We have experienced an unplanned outage which affected both our phone and internet services. Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....
We appreciate your patience and our sincerest apologies for the inconvenience.
If you're still having issues, please PM us your TPG customer ID, username and complete address so we can pull up the account.
