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Need to change password on slave email account

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rcmc
Level 2

Hi

 

I've just signed up with TPG and created a slace email account which I need to reset the password - doesn't seem like the Reset Password feature allows for temporary password setting of a slave email account.

 

Can someone please contact me to help resetting the password?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
sajalm
Moderator

Hi @rcmc 

 

Pls  log-in with  your slave Username/Password to https://www.tpg.com.au/home/myaccount.

 

Note:   "Slave Username is different from the original TPG Username."

 

Hope this will work for you

 

Regards,

Sajal

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3 REPLIES 3
sajalm
Moderator

Hi @rcmc 

 

Pls  log-in with  your slave Username/Password to https://www.tpg.com.au/home/myaccount.

 

Note:   "Slave Username is different from the original TPG Username."

 

Hope this will work for you

 

Regards,

Sajal

View solution in original post

rcmc
Level 2

Thanks @sajalm 

I recovered the password (problem was that they had forgotten their password). Using the URL you provided they logged in fine.. although not sure if we hadn't recovered it what we'd do... trying Forgot Password did not work.

 

cheers

sajalm
Moderator

Hi @rcmc ,

Could you pls send me  Private message with your Customer ID/ Username so that I can check in our system.

Regards,

Sajal