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Network connection issue

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Level 1a
Hi TPG Support,
 
I've been having issues with my NBN connection since day one -
 My internet has been dropping in and out. It would work sometimes after a power cycle and most of the times it doesn't.
This has been happening every few minutes now...I restarted the modem it worked for 2-3 mins and its off again.
 
Are you able to assist with this please as this is getting really frustrating.
 
Thank you.
1 REPLY 1
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Moderator

Hi @venussii , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community