New Connection to NBN

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Level 1a

We received our modem March 25th for FTN NBN, wondering when the installation will be complete please? Given that we don't need a technician to install a box in our home, I would have assumed it is a simple process to activate the connection. Like many, we need to work from home & it is impossible on our ADSL2 speed to connect to work server.  Unable to phone call centre due to Covid-19 and the chat option is always busy, have tried many times. We are desperate!  Thank you