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New NETGEAR NIGHTHAWK Modem and Router internet LIMITED

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Level 1a
Thanks for adding me to the community.
I bought a new set of NETGEAR NIGHTHAWK ROUTER and MODEM as replacement of my old D-link modem. I have followed the instructions set up the new system. But the internet is LIMITED! I called NETGEAR it says the internet status is GOOD but still no internet connection. Called TPG for the whole.week with NO ANSWER and tried online support and it is always BUSY AND TRY IT LATER!!! anyway I can get this work?????