New account

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Level 1a

Hello tpg I now have my. Modem from you and was told to wait before I can connect. Is my account active and can I start using your services 

1 REPLY 1
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Moderator

Hi @tierneyandrew ,

 

Thanks for contacting us today! We have located the account using your community details.

 

The installation will take 10-20 working days to complete upon receipt of the payment.
You will receive an email and SMS once a schedule of service activation becomes available.

 

You can also track the status of your installation on line using your username. Just visit the link below: https://www.tpg.com.au/install

Alternatively, you may check the installation status by dialing 13 14 23 (option 4).

 

Let us know if you require further assistance.

 

Regards,
Angeli_L