Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
As advised by the case engineer, the case was lodged to Telstra who has committed to send a technician anytime between now and 23/Mar/2019.
The technician will be checking the line outside, thus your attendance is not required.
The Team is closely monitoring this and will contact you as soon as the information regarding the outcome of the technician visit becomes available.
Should you have further queries, feel free to drop us a message. Thank you.