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New connection not active

waqasraja
Level 2

Hi team,

 

I have followed the activation steps and its been more than 50mins now the devices are on. (FTCC and TPG modem). 
My service is not active yet and FTCC is not showing lights for DSL and LAN. 
Would could be wrong here?

1 REPLY 1
Shane
Moderator

Hi @waqasraja,

 

Welcome to the community!

 

I would love to help see the status of the service installation, please drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi team,

 

I have followed the activation steps and its been more than 50mins now the devices are on. (FTCC and TPG modem). 
My service is not active yet and FTCC is not showing lights for DSL and LAN. 
Would could be wrong here?