Get online support
I have installed the NBN equipment, have NBN connection, however no internet on the gateway. Told to leave running for 24 hours. Is this correct ? Its just about to cross over this time frame, and still nothing. How long should I wait until I complain ?
If the NBN service is not ready, why are we told to plug the new equipment in ? What am I actually waiting for. An honest response would be appreciated. Like, will it be days or weeks before its operational.
Thanks
Boz
Hi @Boz.
Welcome to the Community!
Please send us a private message with your customer ID or username so we can take a look at your account and check the status of your connection.
To send us a private message, you may refer to this community article:
We will wait for your response. Thank you.