New modem, no internet

[Wheatley412]

Hey, just got a replacement modem as my old one broke, just installed it but don't seem to have internet. Every time I try to use it I get the "Your newly installed broadband equipment is waiting to be automatically configured". Has been a few hours now and still have the problem have tried restarting it and everything. Thanks.

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9.

[Ken-C]

Hi there 

 Hi there Wheatley412 

Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you. 

kind regards

[JayeshP9]

Hi Wheatley412, 

I have done remote test and its showing up and passing, its lookalike authentication issue here,I have also reset port remotely. After connecting router for long time if no authentication detected then you can try manual configuration as below.

A. Open your browser and in the address bar type http://192.168.1.1 and press Enter.

B. Enter admin for both the username and password and click Login. If you have changed the login credentials, please enter the current username and password for your modem interface.

C. You will see the home screen shown on the right. Click the Advanced tab.

D. On the menu on the left side of the page, click Network to expand the menu and then click EWAN.

E. Enter your TPG Username and Password. Click Save

For correct set up, see below link:

https://link.tpg.com.au/tsaoQD

regards

JayeshP9

[JayeshP9]

Hi Wheatley412,

I have noted that  authentication  detected so can you try to browse now.

regards

JayeshP9.