New nbn modem not connecting to internet

[Frankfurt17]

Hello, i have just received my new modem to connect to nbn. Its been 3 hrs and there in no internet connection and i cannot call any, can someone please help

[luisc]

Hi Frankfurt17,

It may sound silly, but have you set up the device properly?

https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTN-FTTB-Setup-General-Setup/ba-p/56

[Frankfurt17]

Yes i have, its simple, can someone please call me?

[Frankfurt17]

I was speaking to someone for 1 hour and it got disconnected. Can someone please call me back

[luisc]

Have you tried with your existing ADSL modem?. NBN service may not be ready, means the new TPG NBN modem will not work.

[Frankfurt17]

My old modem works however the new one dpesnt. Apparently my call got escalated and it got disconnected