Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Our records indicate that an NCD was installed at that address before. The previous tenant must have taken it with them. I have requested for our Provisioning Team to investigate and requested for someone to call you back with an update.
For new services, we recommend customers to check if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
Should you need further assistance, feel free to drop us a PM of your TPG customer ID, username and complete address so we can pull up the account.