Next steps

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Level 1b
I have received a modem. Router for
NBN FTTC SL Bundle Superfast
Contract what's the next step?
6 REPLIES 6
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Moderator

Hi @mahone17 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @mahone17 

 

Do you have your NBN NCD like the device in the image below? From what I can see there should already be one onsite.

 

FTTC NCD.jpg

Regards,

Karl

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Level 1b
There is no ncd available. I moved to this house recently. There is a phone connection socket and that's all.
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Moderator

Hi @mahone17

 

Our records indicate that an NCD was installed at that address before. The previous tenant must have taken it with them. I have requested for our Provisioning Team to investigate and requested for someone to call you back with an update.

 

Regards,

Karl

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Level 1b
Can I buy ndc myself?
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Moderator

Hi @mahone17 

 

The NCD is supplied by NBN and we will need to arrange the NCD for you.

 

Regards,

Karl