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No ADSL light or connection

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Level 1a
We got an email saying it was ready to use however the ADSL light is not on? The wifi appears but says 'internet has no connection'. What can we do to get it working??

Hi @meaney53harlen,


Welcome to the Community!


We have located your account using your community details.


We have also checked the status of your connection and it appears to be working now.


If you need any assistance, feel free to drop us a message with your best contact number and available time to receive a call so we can have a specialist contact you.


Thank you.